FAQ’s General
Q. Do you accept telephone orders?
A. Yes. You can call us at 770.719.3445, and talk to one of our trained flooring specialists who can guide you in ordering your flooring.
Q. Should I order extra material to allow for damage or breakage?
A. Yes. It is a standard practice to order 7% - 10% extra to allow for damaged boards and missed cuts made to ensure you complete your project.
Q. Can I make any changes after I have submitted my order?
A. We cannot guarantee a yes or no. If your order has not been shipped out then we can adjust your order. If it has been shipped out, then no. Once your order has been processed and payment has been made, we absolutely can NOT adjust any prices.
Q. What are acceptable methods of payment at Expressive Flooring?
A. We accept all major credit cards, such as Master Card, Visa, Discover, and American Express. We also accept payments via personal and business checks, money orders, wire transfers, or through PayPal. Please allow 3-7 days for processing when paying by personal or business check before your merchandise will be shipped.
Q. Do I have to pay sales tax?
A. Expressive Flooring is only required to charge sales tax on flooring purchases that are ordered in the state of Georgia which is a flat 6 %. All other states or exempt from sales tax and is solely the customers responsibility to pay any and all taxes due to the state where the product is being shipped.
Q. How long will it take for my order to ship and when will it arrive?
A. Ordering flooring that is in stock will be processed and shipped to you in 2 business days. Delivery time is between 5-7 business days within the continental United States. If you select flooring that is not in stock and has been ordered from the manufacturer, please allow additional time for processing and shipping. Any orders outside the continental U.S., you will be given and estimated time of delivery. We are NOT responsible for incorrect times given and we do not guarantee delivery date. Please reference our Shipping & Delivery Policy for details.
Q. What methods of shipping do you utilize or employ and how are shipping charges calculated?
A. For any and all orders weighing more than 100lbs, we will ship through a reliable freight carrier. . There are three carrier services involved in your delivery, which include lift-gate, curbside and residential delivery. Residential means that you will receive an estimated delivery date online, however, the freight company will contact you once they receive the freight to schedule the delivery or you can contact the freight carrier once you receive the tracking information to coordinate a date for your delivery. For shipments weighing less than 100 lbs., the method of delivery is generally through FedEx or UPS and usually does not require a signature for delivery. Shipping charges will be calculated according to weight and shipping location of your order and you will receive our discounted shipping rates. Please see our Shipping & Delivery Policy for more details.
Q. How can I check on the status on my order?
A. We send your tracking information, freight carrier’s contact information via email. After you have that information you can see exactly where your product is by simply punching in your numbers. You MUST be present for you shipment so please make arrangements to do so. Please let us know if you do not have all your information at 770.719.3445.
Q. Do I have to be at home to receive my shipment?
A. Yes!! Please make arrangements to be present. Be prepared to help the delivery driver unload your flooring.